Tuesday, August 6, 2013

My Experience with Customer Support: Conclusion

The other day, I went to check and see if my support case had been updated, only to find it was no longer displaying on the front page of EA's FAQ/Help site when I logged in. At first I was a little upset, but then I decided to check my e-mail, and this is what I found...

"My name's Alex and I am the specialist currently working your case regarding still having 5,000 extra Sims points on your account that should have been removed when you were refunded one of your double payments.

I would like to thank you for letting me know about this issue and truly appreciate that you would take the time to contact us about this rather than simply keep quiet about the extra Sims points on your account.

As it was an error on our side that left the extra Sims points on your account I am more than happy to leave them there as a gesture of goodwill for your custom and honesty.

Please do treat the extra Sims points as your own and spend them on anything you feel like from the Sims store

If you have any questions about this or any other issue, please don't hesitate to contact me again."
It's worth nothing that I still lost points to the glitched 'complete your set' feature, but at the same time I had just enough points to grab the Dance Studio I've been dying to get my hands on, surprise a friend with a small gift, and complete yet another set. This time however, I finished off the 'It's Game Time' set for a meager 70 points, and I still have 11 left to figure out what to do with. For the chunk I took out of my wishlist I'm certainly not unhappy.

I just want to take the time to thank customer support for listening to my case and getting it resolved!

Of course, I still have quite a few things left I want to grab from the store before TS4 rolls around, but I'm getting closer to that goal in leaps and bounds! I even managed to snag the 'Live, Laugh, Love' wedding set via a compilation that must've just become available for the CYS discount.

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